Contact our Support Team

Email: support@insoftusa.com
Phone US & Canada: (786) 292-2811 (Mon– Fri 9:00am – 5:30pm PST)
Phone Latin America & Caribbean: (305) 599-3100 (Mon – Fri 9:30am – 5:30pm EDT)

Our support team will ask for your Software License ID. This software ID can be found on the following places:
+ On a sticker on the Video Core computer’s side;
+ In the software splash screen, when HDVMixer opens;
+ On the security USB Dongle (installed inside the Video Core computer).